Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
We ship all orders across India using reliable and trusted courier partners. Depending on your location, your order may be delivered via standard or express shipping to ensure safe and timely delivery.
How Long Will it Take To Get My Package?
Orders are usually processed within 1–3 working days.
Delivery typically takes 4–7 working days, depending on your location.
Customized resin products may take a little longer due to the handcrafted process.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking ID via SMS or email. You can use this tracking number to monitor your shipment until it reaches you.
Do I Need A Account To Place Order?
No, creating an account is not mandatory.
You can place an order as a guest. However, having an account allows you to track orders easily and receive updates and offers.
FAQ Second Version
Are your astrology products genuine?
Yes. All our astrology and healing products, including pyrite, crystals, and stone bracelets, are carefully sourced and checked for authenticity before dispatch.
Do astrology products really work?
Astrology and healing products work based on belief, intention, and personal energy. Results may vary from person to person. Our products are meant to support positivity, balance, and well-being.
Are resin art products handmade?
Yes. All resin art products, including Varmala preservation and resin photo frames, are 100% handcrafted, making every piece unique.
Do you offer customized resin products?
Yes, we offer customization for select resin art products. You can contact us before placing your order to discuss your requirements.
Can I cancel or modify my order?
Orders can be cancelled or modified before shipping.
Once the order is shipped or customized work has started, cancellation may not be possible.
Do you accept returns?
Due to the nature of spiritual products and customized resin art, we do not accept returns unless the product is damaged or incorrect.
What if my product arrives damaged?
If your product arrives damaged, please contact us within 24 hours of delivery with clear photos and video. We will resolve the issue as quickly as possible.
What payment methods do you accept?
We accept secure online payments including UPI, debit cards, credit cards, and net banking.
Is my payment information safe?
Yes. All transactions are processed through secure and trusted payment gateways to ensure complete safety.
How can I contact Viti Creations?
You can reach us through our Contact Us page, WhatsApp, or email. Our support team is always happy to help.
Do you offer bulk or gifting orders?
Yes, we accept bulk orders and gifting requests. Please contact us for special pricing and customization options.